FAQ
FAQs
Shipping
What are your shipping methods?
We offer UPS, DPD Delivery, and Amazon Express. We offer free shipping on orders over 30 GBP .Please allow 24 hours to process orders.
How will I know when my order has shipped?
We'll send you an email with tracking information.
What do I do if my package never arrived?
Once your package leaves our warehouse until it is delivered to your address, shipping liabilities are with Shipping companies. In the unfortunate event your package is damaged, lost or stolen while in transit, please contact us.
Do you ship internationally?
Not yet but stay tuned, we are working on it!
Returns and exchanges
What is your return and exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please visit this link for more details
Payment Methods
What Payment Methods are accepted?
Visa, Mastercard, American Express, Maestro, Discover, Diners Club, and UnionPay debit and credit cards, Apple Pay & Google Pay
Is it Safe to use Cards on this store?
Yes, It's PCI compliant to keep payment and business data safe. 3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain, then back to the online store's domain to complete payment.